SHIPPING FAQ

WHEN WILL MY ORDER SHIP?

In stock + clearance item orders typically ship within 3-4 business days (most often on Friday's).  If you need your parcel shipped next day, please choose this option, but pop on over to her social media to check and see if she is away traveling for work). *

Regular Priced Paper Prints are made to order + typically ship within 3-7 business days.

*As North Birch Grove does not operate out of a warehouse with shipping + receiving staff working daily, we cannot guarantee your order will always ship within these timelines. A.V is often traveling for work each month, and during January through October, is the one who ships your order. Thank you ahead of time for your understanding.  <3

  WHAT METHOD WILL MY ORDER SHIP?


1. Letter Mail: - no tracking, standard delivery to Canada + US

2. Parcels: tracking included, upgraded expedited delivery to Canada (2-3 days AB, BC, SK, 4-8 days for the rest of the country)

3. Express Parcel: *optional for orders up to $75: tracking included, upgraded priority delivery within Canada. Will ship next day if possible, and as soon as possible if I am out of the office, or if your purchase an item that must be custom made or printed.

4. Expedited Parcel: for all Canadian orders over $175, you order will ship with tracking number at no charge.

*note, different shipping rates apply to expedited orders to Nunavut, Yukon + N.W.T and you will be invoiced separately.


 ❈ WHICH SHIPPING METHOD DOES MY ORDER FALL UNDER? ❈


LETTER MAIL:

- All magnets including, provinces, polaroids + mini magnets

- Paper prints including 5x5", 8x8", 10x10"

- Stationery including postcards + perpetual calendars

- Small Province Wood Prints up to 3 in quantity


PARCEL:

- Large (heavy) orders of small products including magnets, prints + stationery

- Paper prints sized 11" or larger

- Small Province Wood Prints in quantities of 3 or more

- Large Province + all other Wood Prints

- All glossy blocks

- 2017 Calendars

- All metal prints

- Coasters (these are too thick to ship letter mail)

 ❈ DO I QUALIFY FOR FREE SHIPPING? ❈


All Canadian orders of $75 or more are shipped free using one of the following methods at the discretion of North Birch Grove:

LETTER MAIL: shipped with no tracking, standard delivery to Canada + US

PARCEL:  shipped with tracking, upgraded expedited delivery to Canada (2-3 days AB, BC, SK, 4-8 days for the rest of the country)

All Canadian orders of $175 or more are shipped free using Expedited Parcel with tracking number. (please note that large Wood Prints are not eligible for free shipping, see below)

*note, different shipping rates apply to orders to Nunavut, Yukon + N.W and you will be invoiced separately.


❈ WHICH ITEMS TAKE LONGER TO SHIP THAN OTHERS? ❈


Prints: All regular priced prints are custom printed when your order is placed and typically take 3-7 business days to ship from the time of ordering.

Large Province Wood Prints: These items are created custom and take up to 3 weeks to ship from the time of ordering.

Metal Prints: These items are created custom and take up to 3 weeks to ship from the time of ordering.


❈ MY ORDER COST LESS TO SHIP THAN I WAS CHARGED ❈


Any balance remaining after the cost of shipping + handling will be refunded to you after order has shipped.

Shipping costs include not only the amount shown on your parcel, but also the additional corresponding taxes to your mailing address (HST, PST) as well as GST paid at time of shipping which are not shown on the label attached to your parcel.

Handling costs include the envelopes, boxes, cardboard, plastic sleeves, labels and stickers used to ship your order along with the time spent putting together your order + mileage required to mail from the closest post office.

❈ I WASN'T CHARGED SHIPPING FOR A LARGE WOOD PRINT ❈

Shipping + handling fees are sent separately when you order a large wood print as these prices are variable dependent on your mailing address. Large wood prints ship starting at $35 CAD.

Once your order has been placed, you will receive a number of options for shipping methods + pricing and will be invoiced via paypal for the option you choose.

Any balance remaining after the cost of shipping + handling will be refunded to you after order has shipped. (please see above for full details)